Refund policy

Return & Refund Policy

Because coffee is a perishable, consumable product, all coffee sales are final and we do not accept returns once orders have been processed or shipped.

Merchandise Items

For non-consumable merchandise such as apparel or mugs, we’re happy to help if something doesn’t work out. Please contact us within 7 days of delivery, and we’ll work with you to find a solution. Items must be unused and in original condition.

Refunds & Replacements

While we do not offer refunds for returned items, we care deeply about your experience. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@equipcoffee.com with your order number and a description (and photos, if applicable) of the issue. We will gladly work with you to make it right, which may include a replacement or store credit at our discretion.

Shipping Issues

We are not responsible for delays or damage caused by the shipping carrier once the order has left our facility, but we are happy to assist in filing a claim if something goes wrong in transit.

Contact Us

If you have questions about your order or this policy, please contact us at:
info@equipcoffee.com